Volunteers at work (L–R): Anni Suzuki, Jeanne McNeil, and Melba Kop

2012 marks the 25th year of KHON2’s Action Line program. Over the years, the program has fielded thousands of calls, and we all owe many thanks to this valuable community service.

Action Line is a consumer referral service that assists people in solving a wide variety of problems they have encountered with businesses, service providers and government agencies. It also uses KHON’s resources to inform the community-at-large of relevant consumer issues.

Staffing is entirely by a dedicated team of volunteers. Volunteers are predominately seniors with a wide diversity of backgrounds and life experiences. Volunteers typically work one day a week from 9 a.m. to 1:30 p.m.

What they don’t do - they don’t intervene directly on the behalf of consumers. They also do not handle anonymous or third-party complaints.

How to contact Action Line: Phone lines (591-0222) are open weekdays between 11 a.m. and 1 p.m. Alternatively, consumers can email

The Action Line Web site tab is located at, which provides consumers with links that can be used to investigate businesses, file complaints and to gather information on a wide range of topics. Consumer Alerts and links to recent news stories can also be found on the site.

During 2011, Action Line received two huge awards – the Better Business Bureau’s Ka Mea o Kako‘o Award and the Hawai‘i State Bar Association’s Young Lawyers’ Division Liberty Bell Award.

Volunteer Solicitation: Action Line is always looking for new phone and office volunteers. Training is provided. For more information, please visit the Action Line tab at or email at