Managing rental agreements can be challenging, especially when tenants face financial difficulties. When rent isn’t paid and communication breaks down, eviction often becomes the next step. However, there’s a way to address these issues before they escalate into legal proceedings. The Early Eviction Mediation (EEM) program is a neutral, solution-based approach whereby tenants and landlords can come together with the help of an impartial mediator to find mutually agreeable solutions that allow tenants to remain in their homes while enabling landlords to receive payment — without needing to go to court.
What to Expect from EEM
Mediation is straightforward and accessible. Sessions are conducted through Zoom. For those with no internet, The Mediation Center of the Pacific (MCP) provides in-person access at its office.
Both parties are required to sign a confidentiality agreement to protect the privacy of the discussions. The mediation session typically lasts about 1.5 hours, during which the mediator helps facilitate communication. Participants can also meet with the mediator separately.
In addition to the mediator’s guidance, participants can involve case managers, social workers or US Veterans Affairs Department case managers to ensure they have support and resources.
Mediations are scheduled quickly, typically within 48 hours, and can be resolved in three to five business days, depending on the availability of the parties involved. This quick turnaround time is especially important for senior tenants facing eviction and senior landlords who rely on rental income for their livelihood.
Benefits of EEM
The mediation program boasts an impressive93% agreement rate. Agreements can include payment plans, giving tenants a chance to catch up on overdue rent, or mutually agreed-upon move-out dates that allow sufficient time for tenants to secure new housing. Such solutions help foster greater housing stability, allowing tenants to stay housed longer and landlords to avoid costly, uncertain legal proceedings.
Mediation is cost-effective and efficient. It helps prevent the emotional and financial toll of eviction, improves communication, and strengthens trust between tenants and landlords. By addressing these issues early, both parties are empowered to find solutions that keep the housing market stable and reduce the risk of future disputes. Contact us for more information.
THE MEDIATION CENTER OF THE PACIFIC
1301 Young St., 2nd Floor, Honolulu, HI 96814
808-521-6767 | Roberta@mediatehawaii.org
Mediatehawaii.org/eem
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