If you are planning on making high-trust purchases in 2026, such as home improvements or a new vehicle, consider these three ways to make smarter buying decisions:
- Build confidence before you buy.
Before purchasing, spend five minutes on research (bbb.org/search?find_country=USA). Confirm the business is legally registered, properly licensed for its trade and has a history of delivering on promises. - Use tools that make research convenient.
Keep your research habits focused and simple by using a trusted research tool (BBB.org) that allows you to investigate and get trusted, free quotes (bbb.org/get-a-quote). BBB business profiles show a business’s rating, BBB accreditation, reviews and complaint history. - Have a plan if things go wrong.
If your purchase/project doesn’t go as promised, communicate directly with the company. If that fails, involve a neutral third party like BBB (bbb.org/file-a-complaint). You can also seek guidance from industry associations or authorities. As a last resort, legal action may be necessary—but most issues are resolved faster and at little to no cost through BBB’s mediation and arbitration services.
BETTER BUSINESS BUREAU GREAT WEST+PACIFIC (nonprofit)
800-460-0910 | info@thebbb.org | thebbb.org
Ad or company clarification: bbb.org
Report a scam: bbb.org/scamtracker
File a complaint: bbb.org/file-a-complaint
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