While AI has the potential to greatly benefit seniors (see the Sept.–Oct. issue), it also presents certain risks:
◆ PRIVACY CONCERNS
Data Security: AI systems often collect and store personal data, which can lead to privacy breaches. Seniors may be particularly vulnerable to data theft or misuse.
Surveillance: Increased use of AI in monitoring systems (home security cameras) can lead to concerns about loss of personal privacy.
◆ DEPENDENCE ON TECHNOLOGY
Over-reliance: Seniors may become overly dependent on AI technologies, which could diminish their ability to perform daily tasks tasks independently if the technology fails or is unavailable.
Skill erosion: Relying on AI for cognitive tasks like remembering appointments may lead to a decline in memory and problem-solving skills.
◆ ACCESSIBILITY ISSUES
Digital divide: Not all seniors are comfortable with or have access to technology. This can create disparities in who benefits from AI.
Complexity: Some AI systems may be too complex for seniors to use effectively, leading to frustration and disengagement.
◆ BIAS AND INACCURACY
Algorithmic bias: AI systems can reflect biases present in their training data, leading to inaccurate or unfair outcomes. For example, health recommendations may not be suitable for all demographics, including seniors.
Misinformation: AI-driven platforms may inadvertently provide incorrect information, which could lead to poor decision-making.
◆ SOCIAL ISOLATION
Reduced human interaction: While AI can provide companionship, it may replace direct interactions with family/friends, causing isolation.
Emotional disconnect: AI lacks the genuine empathy and emotional understanding that are important to seniors seeking human contact.
◆ HEALTH RISKS
Miscommunication: AI systems may misinterpret a senior’s needs or conditions, leading to unfit or missed care.
Inadequate support: If seniors rely solely on AI for health management, they may neglect to seek necessary human medical advice or intervention.
◆ FINANCIAL EXPLOITATION
Cost of technology: The financial burden of acquiring and maintaining AI technologies can be a concern for seniors on fixed incomes.
Scams and fraud: Seniors may be targeted by scams that exploit AI technologies (phishing attacks/fraudulent services that appear legitimate).
HOW SCAMMERS USE AI TO TARGET SENIORS
◆ PHISHING ATTACKS
Automated phishing: AI can generate convincing emails or messages that mimic legitimate organizations, tricking seniors into providing personal information, such as passwords or financial details.
Voice phishing (vishing): AI-generated voice calls can impersonate trusted entities to extract sensitive information from seniors.
◆ DEEPFAKE TECHNOLOGY
Impersonation: Scammers can use deepfake technology to create realistic videos or audio recordings of trusted individuals such as family members, making the scam more believable.
Fake news and misinformation: AI can generate false news stories or social media posts that manipulate seniors into making hasty decisions.
◆ CHATBOTS & VIRTUAL ASSISTANTS
Fraudulent chatbots: Scammers can deploy AI chatbots that engage seniors in conversation, providing false information or persuading them to share personal details or make payments.
Social engineering: AI can analyze social media profiles to craft personalized messages that persuade seniors to fall for a scam.
◆ TARGETED ADVERTISING
Data mining: Scammers use AI to analyze data from social media and online activities to target seniors with tailored ads for products/services.
Manipulative marketing: AI can create marketing messages that exploit seniors’ fears or desires, making them buy or invest impulsively.
◆ INVESTMENT SCAMS
Automated trading bots: Scammers may use AI-driven trading platforms to lure seniors into fraudulent investment schemes.
Fake investment opportunities: AI can generate convincing promotional materials for fake/non-existent investment opportunities.
◆ SOCIAL MEDIA SCAMS
Fake profiles: Scammers can create fake profiles using AI-generated images and information to befriend seniors on social media, eventually leading to requests for money or personal information.
Romance scams: AI can help scammers craft romantic messages that appeal to seniors, building trust before asking for financial assistance.
◆ RANSOMWARE & MALWARE
Automated attacks: AI can automate the distribution of ransomware or malware, targeting devices to lock seniors out or steal information.
Phishing links: AI can generate convincing links that lead to malicious websites designed to harvest personal information or install harmful software.
REDUCING YOUR RISKS
◆ EDUCATION
Learn about common scams: Familiarize themselves with common scams that target seniors.
Understand AI technology: Gain a basic understanding of how AI works.
◆ BE CAUTIOUS WITH INFORMATION
Limit sharing: Avoid sharing personal information unless absolutely necessary.
Verify requests: Always verify requests for personal information by contacting the organization.
◆ USE TRUSTED SOURCES
Stick to reputable platforms: Use trusted websites/applications for online activities.
Check reviews: Before engaging with new services or products, ensure they are legitimate.
◆ ENABLE SECURITY FEATURES
Strong passwords: Change them regularly. Consider using a password manager.
Two-factor authentication: Enable two-factor authentication (2FA) for an added layer of security.
◆ BE SKEPTICAL
Question unexpected messages: Be cautious of unsolicited emails, phone calls or messages.
Look for red flags: Watch for poor grammar and requests for money or information.
◆ USE TECHNOLOGY WISELY
Privacy settings: Adjust privacy settings to limit personal information shared publicly.
Educate on AI tools: Learn how to use AI tools safely and learn their privacy policies.
◆ STAY CONNECTED
Communicate: Talk with family/friends about online activities and suspicious interactions.
Join community groups: Participate in local community groups or workshops focused on technology and online safety for seniors.
◆ REPORT SUSPICIOUS ACTIVITY
Report scams: If they encounter a potential scam, seniors should report it to local authorities, consumer protection agencies or organizations like the Federal Trade Commission (FTC).
Seek help: If they feel uncertain about a situation, they should seek help from trusted family members or friends before taking any action.
Staying informed, cautious and connected can help reduce your risk of being scammed. Empowering yourself with knowledge and resources is key to navigating the digital landscape safely.
CHRIS DUQUE, Hawai‘i’s premier “cyber cop,” is a retired Honolulu Police Department detective and nationally recognized expert on a variety of computer crimes. Email him at aikea808@gmail.com with your security questions.
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